Pricing, response times, your rights at an accident scene, storage and release — straight answers, no small print. If yours isn’t here, the dispatch line is open right now.
Our dispatch average across the Pretoria metro is 20 minutes or less. Response depends on your exact location, traffic on the N1, N4 and R21, and the type of rig required. When you call, dispatch confirms an ETA before the truck rolls.
Yes. FRC runs a 24/7/365 dispatch desk. There is always a controller on duty and crews on standby, including Christmas Day and New Year’s Day.
Your exact location (a road name, kilometre marker or dropped pin), your vehicle make and whether it rolls, steers and brakes, whether anyone is injured, and whether the vehicle is obstructing traffic. That is enough for us to send the correct rig first time.
Switch on your hazards, get everyone out of the vehicle and behind the barrier where it is safe to do so, and place your triangle well back from the scene. Do not attempt repairs in a live lane.
Pricing is based on distance, vehicle class, the equipment needed and the recovery conditions. You are quoted before the truck is dispatched — there are no surprise charges added on arrival.
Yes. We handle accident recoveries for insured clients daily and supply the documentation, photographs and job reference your insurer or assessor requires.
Card and EFT are accepted for all jobs. Account facilities are available for fleet, dealership and insurance partners.
No. You choose your towing operator — nobody may take your vehicle without your consent unless a traffic officer orders its removal. Ask for identification and a written authorisation form before releasing your keys.
Your vehicle is stored securely for as long as required while the claim is assessed, with daily storage charged transparently. Release happens once the owner or their insurer authorises it in writing.
Your ID document, proof of ownership or the insurer’s authorisation, and settlement of the recovery and storage invoice. Release is available during office hours by appointment.
Yes. FRC carries R5,000,000 in public liability and goods-in-transit cover, so your asset is protected from hook-up through to final delivery.
Yes. Our flatbed rollbacks, under-lift and boom recovery rigs handle vehicles that cannot roll, steer or brake, including rollovers and vehicles off the roadway.
Yes. We run scheduled long-distance transports from Pretoria to any province, including dealership deliveries and repatriations after out-of-town breakdowns.
Yes — jump starts, wheel changes, fuel delivery and lockout assistance are all part of our roadside offering, usually resolved on the spot without a tow.
Yes. Light-duty rollbacks handle sedans, SUVs and motorcycles, medium-duty rigs handle minibuses and vans, and our heavy-duty recovery unit handles trucks and buses.
No queue, no call centre script. Tell us where you are and we’ll tell you exactly how long the truck will take.